Privacy Policy

This Privacy Policy describes how Souled Out (“Site” or “we”) collects, uses and discloses your Personal Information when you visit, make a purchase or contact Souled Out from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, correct or request deletion of your Personal Information or would like to make a complaint, please contact us by e-mail at info@souledout.dance

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site and the information necessary to provide our services. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site.

• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.

• Disclosure for a business purpose: shared with our processors Squarespace, Google Analytics and Meta.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages you view, search terms, how you interact with the Site, and web pages you visited prior to coming to this Site.

CUSTOMER SUPPORT INFORMATION

• Purpose of collection: to track, respond to your submissions and provide customer support

• Source of collection: collected from you

• Disclosure for a business purpose: shared with our processor Squarespace.

• Personal Information collected: name, email, phone number and customer request.

NEWSLETTER SUBSCRIBER INFORMATION

• Purpose of collection: to manage newsletter subscriptions, communicate with you about Souled Out events, and send event updates, presales, promotions and other communications you have opted to receive.

• Source of collection: collected directly from you when you subscribe to our newsletter or contact us, and may also be provided to us by Flicket when you purchase tickets to our events.

• Disclosure for a business purpose: processed through Squarespace and Flicket, and may be stored using Google Workspace and Microsoft 365. Information may also be provided to an email marketing service provider if we use one to send communications on our behalf.

• Personal Information collected: may include your name, email address, phone number, booking information and any other information you choose to provide.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

• We share this information with Google Analytics to understand how visitors use our website and improve its performance.

• We share this information with Meta, our social media analytics provider, to learn about social/site traffic and activity.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

• We share this information with Flicket, our event ticketing provider. Information collected through Flicket is handled in accordance with Flicket's Privacy Policy. They have security measures in place to protect your Personal Information from misuse and loss and from unauthorised access, modification or disclosure. You can view Flicket’s privacy policy here: https://www.flicket.io/legal/privacy-policy

• We may share or store newsletter subscriber and business contact information using third-party service providers including Google Workspace and Microsoft 365. These services are used to securely store, manage and access information required to operate our business. Access is limited to authorised persons who require the information for these purposes.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

• META - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering services, products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

When you purchase merchandise through our website, we use your Personal Information to process your order, arrange payment, shipping and fulfilment, communicate with you about your purchase, and provide customer support. This may include your name, billing address, shipping address, payment information, email address and phone number.

When you purchase tickets through Flicket, your booking and payment are processed by Flicket. Souled Out may receive information relating to your booking where required to administer the event, provide customer support or communicate important event information.

We share this information with Squarespace, our online store hosting provider, &/or Flicket, our event ticketing service so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Retention

We retain your Personal Information for as long as necessary to provide our products and services, fulfil merchandise orders, administer event bookings, maintain newsletter subscriptions, respond to enquiries, comply with our legal obligations, resolve disputes and enforce our agreements.

Order and booking information may be retained for accounting, taxation, warranty and record-keeping purposes. Newsletter subscriber information will generally be retained until you unsubscribe or request that it be deleted, unless we are required or permitted by law to retain it.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Squarespace uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We use the following cookies to optimize your experience on our Site and to provide our services: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Marketing

We may send you marketing emails about Souled Out events, presales, promotions and related updates where you have opted to receive them.

We collect your email address when you subscribe to our newsletter. Subscriber information is processed through Squarespace and may be stored using Google Workspace and Microsoft 365. If we engage an email marketing provider in the future, subscriber information may also be processed through that provider to send marketing communications on our behalf.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided in our footer below.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

Last updated on 25/08/2026